Terms of Service


Greetings “User”. We welcome you to the Neude family where your journey to unlocking Hi-Glaze Skin Begins. In this journey as a user, you shall be accessing the Neude website which is owned and operated by Au Naturel Beauty Pvt Ltd. A company incorporated under the provisions of the Companies Act, 2013 with its registered office at 10/4 Alipore Park Place, Kolkata 700027, West Bengal, IN. You may be accessing the Neude platforms from a computer, tablet, mobile phone device or any other electronic device (through an iOS or Android application, for example) and these “Terms of Use” govern your use of the Neude platform.

You may also be interested in buying the range of products offered, sold, and marketed by Au Naturel Beauty Pvt Ltd through the Neude platform. These Terms of Use govern all the products offered on the Neude website

You agree that the Neude website shall only be used for your personal non-commercial use and information solely with your express consent and any other use of Neude shall be an express violation of these Terms of Use. Your use of the services and features of Neude shall be governed by these Terms of Use and Neude’s along with the Privacy Policy and Order & Shipping Policy (together "Neude Policies") as modified and amended from time to time.

By merely visiting, browsing clicking, accessing, or making any kind of permitted use of the Neude website, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Neude Polices, whether you have read the same or not the same are deemed to be known and is an unconditional acceptance to the Terms of Use and Neude Policies. If you do not agree to any of the terms enumerated in the Terms of Use or the Neude Policies, please do not use the Neude website. Neude reserves its express and unilateral right to change the Neude website, products, the particulars contained in the Terms of Use or the Neude Policies from time to time and at any time, without any prior notice to its users and its sole discretion which shall be posted on the Neude website from time to time. Any change or modification to the Terms of Use and the Neude Policies will be effective immediately from the date of such upload of the Terms of Use and Neude Policies on the Neude website. Your continued use of the Neude website after any modifications to the Terms of Use and the Neude Policies, Neude products and the Neude website constitutes your unconditional acceptance of such modifications you’re you are requested be updated with the modifications from time to time.


While Neude welcomes you onboard to create and account with Neude you understand and undertake the following, You are 18 years of age or older and that your use of the Neude website shall not violate any applicable law or regulation. All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.

Your registration on the Neude website is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.

Your personal and non-commercial use of the Neude website shall be subjected to the following restrictions.

You may not modify any content, decompile, reverse engineer, or disassemble the content.

You may not remove any copyright, trademark registration, or other proprietary notices from the Neude website. You further agree not to access or use the Neude website in any manner that may be harmful to the operation of the Neude website or its content.

Use the Neude website and Neude services in any way that is unlawful, or harms Neude or any other person or entity,

Neude cannot and will not assure you that other Users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between you and Neude, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

If you are using the Neude website on behalf of someone else, you shall ensure that you have full authority to do so and you assume full responsibility of the same.

All information, content and material contained in the Neude website and Neude Products are the sole and absolute intellectual property of Neude/ Au Naturel Beauty Pvt Ltd. All trademarks, services marks, trade names, and trade dress are proprietary to Neude / Au Naturel Beauty Pvt Ltd.

If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability toNeude.

Neude, solely, unilaterally, and expressly reserves the right to refuse service and/or terminate accounts without prior notice if these Terms of Use, Neude’s Policies You are solely responsible for all contents that you upload, post, email or otherwise transmit through the Neude website. The information provided to Neude shall be maintained by Neude in accordance with our Privacy Policy.


At Neude website we are committed to safeguarding your personal information and the same shall be governed by at Privacy Policy which can be accessed at Privacy Policy. Privacy Policy shall also govern your visit and use of Neude website. Your continued use of the Neude website implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by Neude in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to sole unilateral and self-discretionary amendment and modifications from time to time which shall be updated on the Neude website, and you are requested to read the same.

You acknowledge that when you access a link that leaves the Neude website, the site you will enter into is not controlled by the Neude and different terms of use and privacy policies may apply. By accessing links to other sites, you acknowledge that Neude is not responsible for those sites. The Company reserves the right to disable links from third-party sites to the Neude website at its sole discretion but has no obligation to do the same.


Neude provides a wide range of product and services to its users and makes all endeavors and attempts to be as accurate as possible in the description of the product on the Neude website. However, does not warrant that the product description, color, information, or other content of the Neude website is accurate, complete, reliable, current, or error-free. The Neude website is eventually also managed by human resources and may contain human errors such as typographical errors or inaccuracies and may not be complete or current although best attempts to keep the PLATFORM updated from time to time shall be made The product pictures are indicative and may not match the actual product due to various reasons including but not limited to lighting, display, and Photography.

Neude at its sole discretion reserves the right to correct, change or update information, errors, inaccuracies, or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to pricing and availability of the product or services.

The products and services available on the Neude website, and the samples, if any, that Neude website provides you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold, or resold for any/commercial reasons.

Neude has all its product usage instructions on each product, you are requested to check the ingredients of the Product before utilizing the same and check for any skin allergies and conditions which might cause any complexities prior to use. In case any products or beauty services purchased/ received / availed causes side effects or doesn’t suit you, please note that Neude is in no manner responsible for the same. It is requested that you should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.

Any recommendation made to you in the Neude website during the course of your use is purely for informational purposes and for your convenience.


At Neude we are committed to provide the best experience to our uses however, many third-party entities are also involved in providing the end-to-end support to Neude Users in provision of Products and Services. If you wish to return a product to Neude, please refer to our Order & Shipping Policy

Neude strives provide accurate product and pricing information; however, errors may occur. The Price of a product placed by you shall only be confirmed once you make the order if a product / service is listed at an incorrect price or with incorrect information due to any technical error, Neude shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you.

In the event that an item is wrongly priced, Neude may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation wherever possible to do so for which the amount shall be reversed back you through the mode of payment selected by you

Change is prices, availability of products and services provided or offered to you on the Neude website as subject to change without prior notice. Any cancellation of Products from Neude’s end shall be notified to by email and the Product or Services shall be automatically cancelled.


Payments for the products available on the Neude website may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets and Cash on Delivery.

Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.


You understand that third party services may be made available by Neude on the Neude website. Please note that in the event you choose to avail any such third-party services that are made available on the Neude website including payment gateways, you will be absolutely and solely responsible for your interactions with such third-party service providers. Neude shall not be held responsible for any lapses, shortcomings, or deficiency of services by such third-party service providers to you.


Please refer to our Shipping and Delivery Policy provided on our Neude website, as amended from time to time.


Neude / Au Naturel Beauty Pvt Ltd is the absolute owner of all its brands, trademarks, logos, slogans, brand names, product names and any other intellectual property created by Neude its suppliers and licensors. Neude and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software, and other materials, which appear Neude website, including its looks and feel. Consequently, the intellectual property of Neude including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed, or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing, or modifying in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of Neude’s various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually, and worldwide right to Us to use the content for reasonable business purpose.

Unless Neude explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled, or licensed by Neude / Au Naturel Beauty Pvt Ltd, any of its affiliates or by third parties who have licensed their materials to Neude and are protected by Indian copyright laws and international treaties.


You are hereby granted by Neude a limited, non-exclusive, non-transferable, non-sub-licensable license to access, and make personal and noncommercial use of the Neude website. All rights not expressly granted to you in these Terms of Use and the Neude Policies, are reserved and retained by Neude and its affiliates.

Neude reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Neude website and to block and prevent your future access the same


The information, content and materials on the Neude website are provided on an "as is" and "as available" basis. Neude and all its subsidiaries, affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neude does not warrant that the functions contained in content, information, and materials on the Neude website, including, without limitation any third-party sites or services linked to the Neude website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Website or the servers that make such content, information, and materials available are free of viruses or other harmful components.

Any material downloaded or otherwise obtained through the Neude website are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.

You hereby indemnify, defend, and hold Neude, its distributors, agents, representatives, and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities, and costs arising from your use of the Neude website.

Neude through the Neude website intends to provide its users with general information about beauty and healthcare topics and products. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. Neude makes attempts to take reasonable care to ensure that the Information is accurate, however, makes no representation and takes no responsibility for the accuracy, completeness, appropriateness, or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by Neude or its representatives/ employees, he/she may do so at its own risk and under no circumstances Neude, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.

To the maximum extent permitted by law, Neude will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, Neude’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to Neude in during the month immediately preceding the act allegedly giving rise to Neude’s liability.


These Terms of Use are effective unless and until terminated by either you or Neude. On your termination you have to immediately cease the use of the Neude website. Similarly, Neude may terminate the use of the Neude website and any access by you without any notice at its sole discretion without any liability.

Upon any termination of the Terms of Use by either you or Neude, all materials downloaded or otherwise obtained from Neude website, as well as all copies of such materials, whether made under the Terms of Use or otherwise must be destructed. Any such termination of the Terms of Use shall not cancel your pending obligations to pay for the product and services already ordered from the Neude website or affect any liability that may have arisen under the Terms of Use.


You agree to defend, indemnify and hold harmless Neude at all times, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Neude or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use or Policies , or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.


Terms of Use and the Neude Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Mumbai shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies of the Neude website, between the parties hereto, shall be referred resolved through arbitration by a sole independent arbitrator mutually appointed by the parties. The arbitration shall be governed accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The award of the sole arbitrator shall be final and binding on the Parties. The seat and venue of arbitration shall be held in Mumbai. The arbitration shall be without prejudice to any injunctive reliefs or remedies available to Neude in accordance with provisions of the governing law.


If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue to be in effect.

Any failure on part of Neude to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.


In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Contact number – 1800 889 5525

Address: 10/4 Alipore Park Place, Kolkata 700027, WB, India

Email: customercare@neudeskin.com

Customer Service Desk

E-mail id: customercare@neudeskin.com