Terms of Service
USE OF THE WEBSITE & MOBILE APPLICATION
YOUR ACCOUNT WITH NEUDE
While Neude welcomes you onboard to create and account with Neude you understand and undertake the following, You are 18 years of age or older and that your use of the Neude website shall not violate any applicable law or regulation. All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your registration on the Neude website is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
Your personal and non-commercial use of the Neude website shall be subjected to the following restrictions.
You may not modify any content, decompile, reverse engineer, or disassemble the content.
You may not remove any copyright, trademark registration, or other proprietary notices from the Neude website. You further agree not to access or use the Neude website in any manner that may be harmful to the operation of the Neude website or its content.
Use the Neude website and Neude services in any way that is unlawful, or harms Neude or any other person or entity,
If you are using the Neude website on behalf of someone else, you shall ensure that you have full authority to do so and you assume full responsibility of the same.
All information, content and material contained in the Neude website and Neude Products are the sole and absolute intellectual property of Neude/ Au Naturel Beauty Pvt Ltd. All trademarks, services marks, trade names, and trade dress are proprietary to Neude / Au Naturel Beauty Pvt Ltd.
If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability toNeude.
PRODUCT & SERVICES INFORMATION
Neude provides a wide range of product and services to its users and makes all endeavors and attempts to be as accurate as possible in the description of the product on the Neude website. However, does not warrant that the product description, color, information, or other content of the Neude website is accurate, complete, reliable, current, or error-free. The Neude website is eventually also managed by human resources and may contain human errors such as typographical errors or inaccuracies and may not be complete or current although best attempts to keep the PLATFORM updated from time to time shall be made The product pictures are indicative and may not match the actual product due to various reasons including but not limited to lighting, display, and Photography.
Neude at its sole discretion reserves the right to correct, change or update information, errors, inaccuracies, or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to pricing and availability of the product or services.
The products and services available on the Neude website, and the samples, if any, that Neude website provides you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold, or resold for any/commercial reasons.
Neude has all its product usage instructions on each product, you are requested to check the ingredients of the Product before utilizing the same and check for any skin allergies and conditions which might cause any complexities prior to use. In case any products or beauty services purchased/ received / availed causes side effects or doesn’t suit you, please note that Neude is in no manner responsible for the same. It is requested that you should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.
Any recommendation made to you in the Neude website during the course of your use is purely for informational purposes and for your convenience.
CANCELLATION/REFUNDS &PRICING INFORMATION
At Neude we are committed to provide the best experience to our uses however, many third-party entities are also involved in providing the end-to-end support to Neude Users in provision of Products and Services. If you wish to return a product to Neude, please refer to our Order & Shipping Policy
Neude strives provide accurate product and pricing information; however, errors may occur. The Price of a product placed by you shall only be confirmed once you make the order if a product / service is listed at an incorrect price or with incorrect information due to any technical error, Neude shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you.
In the event that an item is wrongly priced, Neude may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation wherever possible to do so for which the amount shall be reversed back you through the mode of payment selected by you
Change is prices, availability of products and services provided or offered to you on the Neude website as subject to change without prior notice. Any cancellation of Products from Neude’s end shall be notified to by email and the Product or Services shall be automatically cancelled.
Payments for the products available on the Neude website may be made in the following ways:
Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets and Cash on Delivery.
Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
THIRD PARTY SERVICES
You understand that third party services may be made available by Neude on the Neude website. Please note that in the event you choose to avail any such third-party services that are made available on the Neude website including payment gateways, you will be absolutely and solely responsible for your interactions with such third-party service providers. Neude shall not be held responsible for any lapses, shortcomings, or deficiency of services by such third-party service providers to you.
SHIPPING AND DELIVERY
Please refer to our Shipping and Delivery Policy provided on our Neude website, as amended from time to time.
INTELLECTUAL PROPERTY RIGHTS
Neude / Au Naturel Beauty Pvt Ltd is the absolute owner of all its brands, trademarks, logos, slogans, brand names, product names and any other intellectual property created by Neude its suppliers and licensors. Neude and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software, and other materials, which appear Neude website, including its looks and feel. Consequently, the intellectual property of Neude including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed, or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing, or modifying in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of Neude’s various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually, and worldwide right to Us to use the content for reasonable business purpose.
Unless Neude explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled, or licensed by Neude / Au Naturel Beauty Pvt Ltd, any of its affiliates or by third parties who have licensed their materials to Neude and are protected by Indian copyright laws and international treaties.
LIMITED USAGE LICENSE
Neude reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Neude website and to block and prevent your future access the same
DISCLAIMERS & LIMITED LIABILITY
The information, content and materials on the Neude website are provided on an "as is" and "as available" basis. Neude and all its subsidiaries, affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Neude does not warrant that the functions contained in content, information, and materials on the Neude website, including, without limitation any third-party sites or services linked to the Neude website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Website or the servers that make such content, information, and materials available are free of viruses or other harmful components.
Any material downloaded or otherwise obtained through the Neude website are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
You hereby indemnify, defend, and hold Neude, its distributors, agents, representatives, and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities, and costs arising from your use of the Neude website.
Neude through the Neude website intends to provide its users with general information about beauty and healthcare topics and products. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. Neude makes attempts to take reasonable care to ensure that the Information is accurate, however, makes no representation and takes no responsibility for the accuracy, completeness, appropriateness, or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by Neude or its representatives/ employees, he/she may do so at its own risk and under no circumstances Neude, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.
To the maximum extent permitted by law, Neude will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, Neude’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to Neude in during the month immediately preceding the act allegedly giving rise to Neude’s liability.
GOVERNING LAW AND JURISDICTION
SEVERABILITY & WAIVER
Any failure on part of Neude to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.
GREIVANCE OFFICER AND SUPPORT:
In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Contact number – 1800 889 5525
Address: 10/4 Alipore Park Place, Kolkata 700027, WB, India
Customer Service Desk
E-mail id: email@example.com